Job Description For Jato Off Campus Drive 2022

• Liaise with customers to resolve application support issues
• Work with newly built applications on cloud technologies
• Create and maintain detailed service support documentation relevant to the applications where required
• Be responsible for critical applications and take Ownership of Incidents and Service Requests raised by the customer
• As part of the support team, work within defined SLA’s ensuring customer SLA’s are aligned to and avoiding SLA breaches;
• Proactively work closely with other support and development teams within JATO
• Identification of continual service improvement initiatives as part of application support team;
• Ensuring reports are sent out for any anomalies
• Writing automation scripts

Skills Required For Jato Off Campus Drive 2022

• Solid experience in technical support with understanding of ITIL processes and their importance in a support environment with specific consideration to incident, problem, change and release management
• Experience of working with application monitoring and management tools
• Understanding and working knowledge of cloud based technologies preferably Azure
• Web Application management hosted on IIS
• SQL skills including Transact SQL, backup & restore
• Powershell Scripting
• Good understanding of Office365 Suite of applications like, SharePoint, Teams etc.
• Experience of working in a DevOps/Agile environment is preferential, but not essential
• Excellent communication skills (oral and written), including the ability to listen effectively
• Ability to translate technical issues into user friendly language
• An excellent team player
• Strong self-awareness, and a capacity to reflect on own practice and to learn from mistakes

Selection Process For Jato Off Campus Drive 2022

• Aptitude Written Test Online
• Group Discussion
• Technical Interview
• HR Interview

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