Johnson Controls Recruitment 2022 | Customer Support Associate | Diploma/ Degree | 2019 – 2021 Batch | Pune

Eligibility Criteria for Johnson Controls Recruitment 2022:

• Degree or Diploma
• Pre-sales estimation experience
• Excellent typing speed
• Basic computer knowledge and Excel knowledge
• BPO experience (0-2 years)

Job Description:

Responsible for creating the pre-sales estimate in the ERP tool for our internal offshore customers.

Responsibilities:

• Creating the pre-sales estimate in ERP tool
• Understands and work according to the customer requirement
• Performs regular backups to ensure data preservation
• Maintain a satisfactory level of quality and productivity as required
• Thorough knowledge of the process
• Timely closure of all required task as per the TAT
• Handling emails from clients
• Involved in resolving customer queries
• Completes additional assigned tasks as required

Skills Requirements:

• Excellent attention to details
• Ability to perform repetitive task with a high degree of accuracy
• Comfortable working independently with minimal supervision
• Required tool Knowledge like Salesforce & MS Office tools
• Must be a quick learner.
• Confident in building a conversation
• Good Team player
• Should be patient enough to handle any kind of customer queries
• Good communication Skills & Interpersonal Skills
• Adaptability and ability to work under pressure
• Flexible to work in shifts and ready to support beyond the shift timings as per the requirement
• Ready to take new initiatives and challenges

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