PowerSchool Group Recruitment 2021 | Freshers | Associate Technical Support Engineer | BE/ B.Tech | 2018 - 2020 Batch

PowerSchool Group Recruitment 2021 | Freshers | Associate Technical Support Engineer | BE/ B.Tech | 2018 2020 Batch | Bangalore

Company:PowerSchool Group LLC

Recruitment for the PowerSchool Group 2021: PowerSchool committed to an inclusive and diverse job. PowerSchool is a non-discriminatory equal opportunity employer based on race, national origin, gender, gender identity, sex, veteran’s status, disability, age or other legally protected status. PowerSchoolers can offer the best results for our customers in our inclusive culture.

We celebrate the various ways that we operate, and not only the diversity of our workforce. Please let us know by emailing accommodations@powerschool.com if you are disabled and need accommodation in respect of our recruiting process.

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Company Website:www.powerschool.com

Positions:Associate Technical Support Engineer

Experience:0-2 years

Job Location:Bangalore

Salary:Not disclosed

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Eligibility Criteria for PowerSchool Group Recruitment 2021:

0-2 years prior experience in a technical support role
Proficient in Microsoft Office suite
Salesforce experience preferred
Prior CRM experience preferred
Strong attention to detail and time management
Strong oral and written communication skills
Strong customer service and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Associates degree or equivalent work experience

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Job description:

This position provides technical support to our award-winning K-12 software systems both under the general guidance of the supervisor and manager. This is a global solution-oriented technical support focused on customer service to maximum customer satisfaction. In order to properly analyse, solve problems, diagnose and solve softwares or systems-related problems, the employee has to be expert in all aspects of application software functionality. This position interacts with customers through telephone communication and written on the Internet.

Job Responsibilities:-

Answers, evaluates and prioritises incoming calls to support users with hardware, software, networking and other computer-based technologies for telephone, Email and chat
Recognizes problems, investigates, resolutions and monitors customers when required, increasing complex issues for the appropriate team
Logs and tracks calls using the problem database and keeps records of history and related problem documentation
Prepare standard statistical reports like incident reports for help desks
Consult programmers to explain software errors or to recommend programme modifications
May test software and hardware to evaluate ease of use and whether product will aid user in performing work
All other duties as assigned

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