Microsoft Recruitment 2021 | Freshers | Support Engineer Intern | BE/ B.Tech - Computers/ IT | 2022 Batch

Company:Microsoft India (R&D) Pvt Ltd

Recruitment 2021 by Microsoft: In Indian, Microsoft GTSC, which has locations across the Americas, EMEA, Asia Pacific and China, was founded in October 2003 and is part of the Microsoft Customer Service & Support (CSS) organisation. Over 170 Microsoft products, from consumer to enterprise customer segments, are supported through Microsoft’s CSS organisation.

This includes MSN and Home and Entertainment products and the more profoundly technical products from Developer Support and Enterprise Platform Support and Enterprise Messaging Support. The Bangalore location is part of a global network with an annual reach of more than 50 million customer contact points and services for the customer and corporate segments.

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Company Website:www.microsoft.com

Positions:Support Engineer Intern

Job Location:Hyderabad,Bangalore

Salary:Best in Industry

Experience:Freshers

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Eligibility Criteria for Microsoft Recruitment 2021:

BE/B.Tech in CS/ IT or ECE (Electronics & Communication) (year of graduation should be 2022)
No pending backlog
8+ CGPA
Fluent in verbal and written English
Strong interest in Microsoft Technologies (.net, Azure,)
Deep understanding of markets, customers, and related technology

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Job Description :

A support professional provides its customers with high degree of customer satisfaction in providing high quality support; provides Microsoft customers with responsive and reliable technical solutions and information.

Individuals in a global support environment are required to have advanced communication and problem-solving skills.

Job Responsibilities:-

Represent Microsoft and communicate to company customers through telephone, written correspondence or e-service to find solutions in Microsoft products for technically complex problems.
To solving (at different levels) highly complex problems that involve a broad, in-depth knowledge of the product or an in-depth product specialty. These problems are often not only technically complicated and require maximum customer expertise.
Responsible for the effective management and thorough documentation of the relationship with these customers.
Work with resources from other groups as necessary to solve customer problems on cross-team and cross-product technical issues. When appropriate, cooperate with Tech Leads and stages.
Take part in case triage meetings to share knowledge and develop efficient customer solution with other engineers.
Share best practises with team members consistently. Act as technical resources for broad and complex matters and can usually be moderately strategic. Capacity to develop and provide other engineers with “profound” technical training.
Write intricate technical articles and sample knowledge base programmes.
Maintain a strong pre-release knowledge and acquire product improvements in key product areas. Areas of Critical Exposition
Good communication skills and excellent service are expected
Candidates should also have the ability to work closely, accurately and logically, in a team environment.

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