IBM Recruitment 2021 | Freshers | Network Support Engineer | BE/ B.Tech – CSE/ IT; MCA | 2020/ 2021 Batch | Delhi
Company:Â IBM India Pvt. Ltd
IBM Recruitment 2021:- International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in
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Company Website:Â www.ibm.com
Positions:Â Network Support Engineer
Experience:Â Freshers (0-1 year)
Salary: Best in Industry
Job Location:Â Delhi
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Eligibility Criteria for IBM Recruitment 2021:
- BE/ B.Tech – Computer Science/ IT/ Electronics
- 0 – 1 year of previous experience in a customer support or administration function preferred
- Strong computer skills and good levels of competence various business applications desirable
Job Responsibilities:
- Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
- Answers inbound calls
- Attempts first call resolution
- Performs basic troubleshooting
- Routes calls to appropriate department / next level teams
- Manages day-to-day Incident and Service requests
- Provides ticket status to customers as needed
- Performs outbound call campaigns
- Responsible to manage the Service Desk email box and assign emails to appropriate department
- Handles other administrative tasks as requested by line manager
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Skills:-
- Excellent English language Skills are a must
- Strong customer focus
- Ability to work accurately and meet deadlines
- Attention to detail and accuracy while being able to maintain higher workload
- Professional and articulate
- Effective communicator able to liaise with confidence with both the internal and external parties
- Flexible
- Reliable
How to Apply for IBM Recruitment 2021?
Desirous candidates may apply through online mode.
Apply Link:Â Click Here
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