Infosys Walk-In Drive 2022 | Freshers | Service Desk | BE, B.Tech, BCA, B.Sc, M.Sc, MCA | 2017 – 2021 Batch | Bangalore | 16th May 2022
Company: Infosys BPM Limited
Infosys Walk-In Drive 2022: Infosys Limited (formerly Infosys Technologies Limited) is an Indian multinational corporation that provides business consulting, information technology, software engineering and outsourcing services. It is headquartered in Bangalore, Karnataka.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Company Website: www.infosys.com
Position: Service Desk & Customer Service
Experience: 0 – 4 years
Salary: Best In Industry
Join Our Official Telegram Channel For Instant Job Notifications
Eligibility Criteria for Infosys Walk-In Drive 2022:
- CS Roles:: Any graduate with 15years of formal education
- SD Roles:: Graduate with 15 years of formal education in BCA/ B.TECH/ MCA/ BE/ MSc/ BSC- Computer Science
Job Description:
We are hiring for Service desk and Customer Service skill and please walk-in for interview on 16th May 2022 at Bangalore
- Basic knowledge in Service Desk/ Tech support process / Cloud Computing Process/Voice Support
- Excellent communication skills C1 equivalent proficiency
- Displays excellent customer service skills and capabilities
- Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
- Maintain response and resolution speed as defined by SLOs
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution
- Good presentation and client Interfacing skills
- Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
- Confidently communicates current performance and improvement ideas with client