Barclays Recruitment 2022 | Freshers | Analyst | BE/ B.Tech/ BA/ B.Com/ BBA/ BCA/ B.Sc/ MCA/ M.Com/ M.Sc | 2019 – 2021 Batch | Delhi
Company: Barclays
Every day at Barclays is an opportunity to grow as a professional and as a person. Our basic promise to all current and future employees is ‘Be More @ Barclays.’ It’s the quality we want to be known for as an employer, and it’s at the core of every employee experience. We encourage our staff to Be More Globally Connected by collaborating on worldwide projects that improve the financial management of millions of clients.
Work with the most brilliant people in the industry and produce innovative new solutions that are transforming the future of finance to be more inspired. Be More Influential by working on cutting-edge initiatives, and Be More Appreciated for who you are.
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Company Website: www.home.barclays
Positions: Analyst
Salary: Best In Industry
Job Location: Delhi
Experience: 0 – 2 years
Education for Barclays Recruitment 2022:
- 0-24 months of relevant experience
- Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
- Experience of working in BPO/KPO
- Flexibility in hours of work and ability to work changing shifts patterns
- Familiarity with procedures, policies, products and services of a financial organisation
- Knowledge of related risk and audits
- Ability to work within deadlines/customer demand
- Knowledge about Bereavement Servicing / Insolvency / Strikers off process would be an added advantage
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Job Responsibilities:-
- Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)
- Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules
- May have the authority to release and verify funds across a variety of systems used by the department.
- Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary
- Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas
- Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer
- Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
- Adhere to quality control discipline, procedures and checks at all times
- Day to day query resolution, with upward escalation of more complex queries to the management team
How to Apply for Barclays Recruitment 2022?
Desirous candidates may apply through online mode.
Apply Link: Click Here
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