RBS Services Recruitment Drive | Freshers | Analyst | BA/ BBA/ B.Com/ BCA/ B.Sc | 2020/ 2021 Batch | Gurugram
Company: RBS Services India Private Limited
NatWest Group is a relationship bank for a digital world. We champion potential; breaking down barriers and building financial confidence so the 19 million people, families and businesses we serve in communities throughout the UK and Ireland can rebuild and thrive. If our customers succeed, so will we.
NatWest Group is the largest business and commercial bank in the UK, with a leading retail business. We are the biggest supporter of the business sector – banking around 1 in 4 businesses across the UK and Ireland, from start-ups to multi-nationals.
Company Website: www.natwestgroup.com
Position: Customer Service & Operations Analyst
Experience: 0 – 1 years
Job Location: Gurugram
Salary: Best In Industry
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- Any non tech graduate (2020/21 pass outs)
- Comfortable with 24*7 rotational shifts
- Experience of analysing and using performance data
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
- Good communication skills
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You’ll be actively participating in initiatives to improve customer service, processes and procedures
- You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
What you’ll do
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.