CSG Recruitment 2022 | Technical Support Engineer | Diploma/ BE/ B.Tech – CSE/ IT | 2019 – 2021 Batch | Bangalore
Company: CSG International
CSG Recruitment 2022 : CSG is a multinational corporation headquartered in Greenwood Village, Colorado. It provides business support systems (BSS) software and services, primarily to the telecommunications industry.
CSG was founded by Neal Hansen as a division of First Data in 1982. It became an independent corporation when it was acquired by CSG Holdings in 1994 for $137 million. A contract with Tele-Communications Inc. (TCI), the largest cable TV business at the time, was influential in the company’s growth from $80 million in revenue in 1994 to $171 million by 1997. CSG went public in 1996. A dispute with TCI over pricing led to a $120 million arbitration settlement in 2002 with Comcast, who acquired the TCI business. The two continued to do business together and expanded their relationship in 2014. CSG made more than ten acquisitions in the 2000s, mostly of companies that sold billing, customer service, and operations software.
Company Website: www.csgi.com
Positions: Technical Support Analyst I
Experience: 0-2 years
Job Location: Bangalore
Salary: Best In Industry
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Eligibility Criteria for CSG Recruitment 2022
- Degree or Diploma in Information Technology; Computer Science, Engineering
- Basic knowledge of Telecommunication environment and customer services procedures
- Works well within a team environment
- Able to communicate effectively to convey and clarify information
- Good written and verbal communication skills
- Able to communicate in English (Advanced) and one additional language is preferred
- Basic understanding of client requirements and product implementation
- Experience in Ticket and queue management
- Experience in Telecommunication industry is preferred
- Good knowledge of Microsoft Office
- Good understanding of complex software system architecture and operation
- 0-2 years of work experience in software industry or related fields
- ITIL accreditation will be an advantage
Job Responsibilities:
- Provides Level 2 Support to customers – resolving technical issues / error messages encountered by customers in a live production environment.
- Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
- Ensures CSG Support Tool is updated with the latest ticket details at all times
- Supports customers per the details contained in the customer maintenance and support contracts
- Maintains a high level of customer satisfaction through professionalism; timely response and resolution of issues
- Follow up on support issues, which include liaising with both the customer as well as Level 4 (R&D) team.
- Ensure compliance with SLAs and OLAs
- Works in different business times and on-call 24hs / 7 days.
- Shift work, Stand by support and working on weeknights/weekends/public holidays is required
- Ad-hoc occasional travel to customer sites
Job Accountabilities:
- Basic troubleshooting skills
- Works within defined objectives using internal procedures
- Alternative procedures used only after consultation with other experienced staff
- Work is performed under direction/supervision of more senior team members
- Work is reviewed regularly
- Basic knowledge and experience of one CSG product
Skills:
- Linux
- Unix
- Create & modify shell scripts
- Basic system administration
- Monitor performance using standard utilities
- C/C++,
- Python
- Perl
- Oracle skills:
- Knowledge of Oracle SQL command is necessary
- PL/SLQ
- Knowledge of SAP BO Reporting would be an advantage