Application Operations:

• Processes are being monitored and incidents are being reported.
• As per usual operating policy, tickets are resolved first time (SOP)
• Troubleshooting and resolving issues, as well as developing and assigning problem trouble tickets in accordance with agreed-upon SOPs
• Fulfillment of service requests
• Creating and maintaining knowledge articles such as SOPs, KEDB, and other similar resources Overseeing simple to complicated operational duties over time (like release and deployment activities, project support, problem management, etc.)
• Checking the health of the system and taking proactive preventative measures
• For day-to-day operations, ITIL processes are used.
• Identifying automation, process improvement, and service improvement opportunities
• Over time, I’ve written simple to complicated unix scripts, db scripts, and other scripts for day-to-day activities.
• Technical skills cross-training / up-skilling to support numerous technologies / applications
• Over time, develop a strong understanding of the telecom domain.

Application Development:

• Requirement analysis
• New development, maintenance, customization and unit testing with provided framework and tools within timelines and adhering to expected quality standards
• Adherence to Technical constraints and coding standards laid out by architecture design
• Work in Agile project teams, be part of industry favorite DevOps model
• Keeps up-to-date with industry developments, ensuring that best practice is adopted and seeks to increase efficiency and effectiveness
• Support test teams (integration and UAT) for defect fixes

Testing:

• Understand requirements, prepare test cases and conduct test execution
• Understand test strategy, test plan and contribute in executing the test strategy, plan
• Create traceability matrix between requirements and testing artefacts and ensure optimum test coverage
• Support in preparing test data
• Identify, log defects and retest the defects
• Support in peer reviews

Infrastructure Management

• Monitoring , Administration , Troubleshooting of critical underlying IT Infrastructure such as servers, Storage, Database
• Configuration, Fine-tuning of IT systems
• Coordinate and implement Changes in the technology environment including Datacenters
• Performing Backup and Restoration of critical data in complex environment
• Schedule and monitor Services / Jobs

Security Management:

• Security Incident & Event Management
• Investigation of Security Incident
• Threat & Vulnerability management
• Root Cause Analysis (RCA)
• Customer Troubleshooting Conference Calls
• On Call Support (High Severity Incidents)