Qualification for Sartorius Recruitment 2021:

• Electronics and Communication Engineering (ECE) / Instrumentation Engineering bachelor’s degree
  0-1 year of work experience is required.
• Excellent knowledge of the English language in both writing and speaking
• Ability to communicate and coordinate

Job Description:

We are searching for a Trainee Service Engineer to join our team in Ahmedabad at Sartorius India Pvt. Ltd. The Instrument Services Technician will serve as a technical liaison between the field service group and the Engineering, Quality, and Manufacturing departments, proactively identifying, defining, and prioritising less complicated product issues, and implementing long-term solutions.

Job Responsibilities:

• As a local key technical support person for the assigned product, fully understands the scope and is well-versed in the routine service job (installation, repair, PM and qualification)
• Share product expertise, information, and experience with the entire service team.
• All after-sales service issues and inquiries relating to current products will be addressed and resolved.
• Demonstrate a deep knowledge of the items that are supported (installation, repair, PM and Qualification)
• Train service engineers, sales and marketing personnel, and consumers about the goods’ features, advantages, and benefits (FAB).
• Customer communication should be effective (Inner or extern)
• Respond to client complaints as soon as possible.
• Analyze and resolve issues with products and customer applications.
• The “Quality Complaint Procedure” should be followed up on.
• Follow up on the product quality issue, write a report, and send it to the appropriate quality department.
• Collect competitive information and products, do extensive testing to determine product advantages, and offer the information to sales.
• Communicate competitive information to product development engineers and management in order to keep ahead of the competition by developing new products and technology.