Bank of America Recruitment 2022 | Freshers | Team Member | Any Graduates | 2019 – 2021 Batch | Gandhinagar
Company: Bank of America
Bank of America Recruitment 2022: Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.
We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
Company Website: www.bankofamerica.com
Positions: Team Member
Job Location: Gandhinagar
Experience: 0-2 years
Salary: Best In Industry
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Eligibility Criteria for Bank of America Recruitment 2022:
- Any Graduate
- Certifications If Any
- Consumer Banking
Job Description:
Debit Fraud associate receives the Debit Card fraud claims from the fraud initiation team which are disputed by the customer to review Temp Credit, applicable Fees, Interest charges that were issued to customers account, documents received from the Customer helps us in identifying Chargeback opportunities & resolving the claim and notify the customer & associations (Visa/MC).
Job Responsibilities:-
- Respond to customer requests in a timely manner by processing Claims within Turn Around Time
- Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities.
- Determine the best course of action for the Customer to resolve the claim
- Should have strong understanding of the internal policies, procedures, Amex, Visa and MasterCard guidelines to dispute resolution and regulatory requirements when reviewing Customer accounts
- Adherence to the SLA’s – productivity, turn-around-time, and accuracy
- Should be flexible in working multiple functions
Skills:-
- Fundamental understanding of Debit Cards
- Good Communication Skills(both written and oral)
- Strong analytical skills
Desired Skills:
- Applicable Regulatory Laws for Debit Cards
- Detail oriented
- Ability to work well under pressure
- Ability to multitask and adapt to change
- Proficient with Microsoft Office Tools
- Proven Problem Solving Skills
- Self-motivated and results orientated
- To be flexible to work in rotational shifts