Overview

We’re hiring interns to join us on an exciting journey that will see them be part of Global Product Support (GPS) which is a dynamic team of product, industry, and workflow experts responsible for delivering support services to customers ranging from Territory Accounts (SMB) to Named Accounts (Enterprise). We provide technical guidance, analytics, thought leadership, and hands-on, root-cause problem resolution to help and inspire our customers to maximize the business value and adoption of their technology investments.

Responsibilities

• Respond to support requests via multiple channels and following documented processes
• Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions, such as product features, usage, etc.
• Document support interactions in a company-wide case management system
• Research, verify, and document product defects
• Manage customer expectations by providing timely updates on progress support cases

Qualifications/ Skills Required for Autodesk Summer Internship

• Bachelor’s degree in Civil engineering/ / Architecture / Structural or equivalent degree
•  Knowledge of:
  • Basics of Civil / Architectural Engineering.
  • Working Knowledge on Revit Architectural / Revit Structural / Civil 3D
  • Basic knowledge on cloud collaboration (BIM / comitative software)
• 6-month, full-time commitment from Jun to Dec 2022

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