Mouser Electronics Recruitment 2021 | Customer Service Assistant I | B.A/ B.Sc/ B.Com/ BBA/ BBM/ BCA | 2018 - 2020 Batch

Mouser Electronics Recruitment 2021 | Customer Service Assistant I | B.A/ B.Sc/ B.Com/ BBA/ BBM/ BCA | 2018 2020 Batch | Bangalore

Company:Mouser Electronics

Recruitment of Mouser Electronics 2021: Mouser Electronics aims to make its Career page open to every user. Please contact Human Resources at (817) 804-8050 or hr@mouser.com if you would like to contact us regarding the accessibility of the website or need assistance to conclude the application process. This contact information is only available for accommodation requests and may not be used to request positions or to ask about application status.

Mouser is an employer with equal opportunities. Qualified applicants will be given employment considerations irrespective of race, colour, sex, sexuality, gender identity, national origin, disability, or veteran status.

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Website:www.mouser.in

Position:Customer Service Assistant I

Experience:0-2 years

Job Locations:Bangalore

Salary:Best in Industry

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Eligibility Criteria for Mouser Electronics Recruitment 2021:

Requires any Bachelors Degree
Freshers or 0-2 years Customer service experience required.

Skills:

Ability and desire to provide excellent customer service
Exhibits the potential to advance to other positions
Ability type data for long periods of tim
Proficient typing, math and writing skills
PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook and other software
Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen
Able and willing to use our telephone headsets
Professional verbal and written communication skills in English (minimum), including in a telephone environment

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Job Description:

The role of the customer service assistant ensures service excellence and supports the departmental objectives through customer and other software data entry and collection and supports customer service initiatives.

Job Responsibilities:

Provides customer service of the highest level. Contributes data entering with various computer programmes, word processing, diagram or database commands, in a precise and effective manner; formats material as required.
Evidence materials entered and data reports generated as required; examines discrepancies in received data, asks for clarification or advises data-related issues supervisor. Data files, records records, and makes faxes, mails, emails and reports available, if required.
Research and accelerate requests from the customer. Monitors and ensures that customer requests meet date of delivery and product quality.
Checks and correctly processes customer requests. Provides customer price and delivery quotes within specified periods for the company.
Understands and correctly processes international orders with multiple currencies and other requirements
Proves time management efficiency and planning/organizing skills. The results are self-motoring and focused.
Works with other team members efficiently. Keeps the commitment to achieve goals at a high level.
Encourage and maintain high quality standards and excellence in service. Strong analytical skills, problem solving and negotiation ability and pre-execution effect analysis.
Compatible with computer use, data entry terminal and other standard office equipment and software.
Takes the initiative to increase knowledge for the use of all available sources.
Other assigned responsibilities without interactions between customers.
Give information on inventory and inventory availability and support in order to ensure entry work for all regions worldwide.
Customer transactions such as orders, quotes are processed accurately
In order to improve customer satisfaction and transaction profitability, the products needed by customers can proactively be recommended based on customer information and previous product range knowledge.
Expansion of product knowledge using all sources available.
The ability to adapt to changing client conditions and requirements is a necessity.
The ability of many currencies to understand and work
Supports local customer service teams and, when necessary, supports other teams.
Regular work participation is an important part of the job.