Accenture Recruitment 2022 | New Associates | BE/ B.Tech/ B.Sc/ BCA | Hyderabad
Accenture Recruitment 2022: Accenture invites application from BE/B.Tech as well B.Sc, BCA freshers for the full time position of New Associates – IT Help Desk Across Hyderabad location. The eligible and interested freshers apply on the given Accenture careers link for freshers in the description.
Registration open for the Accenture off campus drive for 2021 batch and 2020 batch across India, for various freshers opening in the Accenture. The freshers of Engineering, BE, B.Tech andBMCA can apply for the upcoming Accenture off campus drive for 2021 and 2020 batch
Accenture Off Campus Recruitment 2022 Overview:-
Job Title: New Associate – IT Help Desk
Job Location: Hyderabad
Salary: Best in Industry
Experience: 1-3 years
Batch: 2020/ 2021 Batch
Degree Required: BE/B.Tech/ B.Sc/ BCA All Branches
Drive Location: Online
Eligibility Criteria:
- Any Graduation (BE/ B.Tech/ B.Sc/ BCA)
- 1-3 years of experience.
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Job Summary:
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
Job Responsibilities:
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your team and direct supervisor
- You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be required to help in the overall team’s workload by managing your deliverables and help the team when required
- You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Skills:
- Ability to perform under pressure
- Detail orientation
- Ability to establish strong client relationship