PowerSchool Group Recruitment 2021 | Freshers | Technical Support Engineer | MCA/BE/ B.Tech | Bangalore | Off Campus

Company: PowerSchool Group LLC

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Recruitment for the PowerSchool Group in 2021: PowerSchool is committed to creating a diverse and inclusive workplace. PowerSchool is an equal opportunity workplace with no discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, handicap, age, or any other legally protected status. PowerSchoolers are empowered to achieve the finest results for our customers because of our inclusive culture.

We celebrate not simply the diversity of our personnel, but also the variety of ways we work. Please email accommodations@powerschool.com if you have a handicap and require accommodations during the recruiting process.

Company Website: www.powerschool.com

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Job Details:

Job Category	Technical Support Engineer I
Job Type	Full Time
Salary	Best In Industry
Job Locations	Bangalore, IN
Number of Openings	Not Mentioned –
Desired Experience	1-3 years
Batch	NA

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Eligibility Criteria for PowerSchool Group Recruitment 2021:

1-3 years of prior technical support experience
Salesforce experience is necessary. Proficient in Microsoft Office suite (and Bomgar preferred)
Experience with CRM is required.
Strong time management and attention to detail
Communication abilities that are both oral and written are essential.
Ability to handle a strong workload and many projects with frequent interruptions and schedule changes Ability to handle a heavy workload and several projects with frequent interruptions and schedule changes
Keeping a good attitude and developing a collaborative and cohesive work atmosphere are essential.
Bachelor’s degree or similar work experience is desirable, however an associate’s degree is acceptable.

Job Description:

This position provides technical support for our award-winning K-12 software systems under the supervision of both the supervisor and manager. This job delivers world-class, solution-oriented technical support with a strong emphasis on customer care to ensure optimum customer satisfaction. In order to accurately evaluate, troubleshoot, diagnose, and address software or system related issues, this position demands the person to become familiar with all areas of the application software capabilities. This role will communicate with consumers over the phone and through written communication on the internet.

Job Responsibilities:-

Through multiple channels, such as case escalations, phone, email, and chat, provides application assistance relating to programme functionality, issue resolution, and system configuration.
Recognizes both basic and advanced issues, does research, offers answers, and follows up with clients as needed, escalating more difficult situations to the appropriate team.
Maintains history records and related problem documents by logging and tracking calls using a problem management database.
Meet or surpass stated goals and objectives.
Prepares regular statistics reports, such as incident reports from the support desk.
Consults programmers to explain software issues or suggest programme changes.
Keep up to date on all important support subjects, such as product knowledge and technical and soft skills.
May review software and hardware for ease of use and to see if the product will assist the user in their task.
Provide skilled, high-quality customer service at all levels of interaction, including professional, courteous, and prompt communication.
Other responsibilities as assigned