Infosys Recruitment For Freshers | Technical Process Executive | BE, B.Tech – CSE, EEE, ECE, ME; BCA, B.Sc | 2020 – 2022 Batch | Pune
Company: Infosys BPM Limited
Infosys Recruitment For Freshers: Infosys Limited (formerly Infosys Technologies Limited) is an Indian multinational corporation that provides business consulting, information technology, software engineering and outsourcing services. It is headquartered in Bangalore, Karnataka.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Company Website: www.infosys.com
Position: Technical Process Executive
Experience: Freshers
Job Location: Pune
Salary: Best In Industry
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Eligibility Criteria:
- BE, B.Tech – CSE, EEE, ECE, ME; BCA, B.Sc
- 2020/ 2021/ 2022 Batch
Job Description:
- Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems
- Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures.
- Executes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem management
- Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Analytical and Problem solving skills
- Ability to Multitask Communication & Relationships Skills
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value.
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How to Apply?
All interested and eligible candidates can apply this drive in online ASAP.
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