GreyOrange Recruitment 2022 Hiring Freshers | BE/ B.Tech | Graduate Engineer Trainee | 2022/2021/2020 | Gurgaon, NCR
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GreyOrange Job Description :
Responsibilities-
• Responsible for efficiently handling and resolving technical issues which have been passed on by L2
• Ensure timely and effective action as per decided work flow basis priority and severity for each ticket
• Should ensure maximum issues are resolved without L4/R&D involvement
• Should ensure adherence to committed SLA’s for each reported issue.
• Should follow ticketing SOP’s and ensure tickets are being generated for R&D with all relevant technical details captured for every issue
• Should follow internal escalation matrix basis severity and resolution time
• Should ensure all relevant site specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D and shared with Client Service team
• Should support CSM’s in developing eminently capable and technically competent team of assistant client service managers and service engineers
• Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation
• Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken
Requirements-
- B.E Computer Science/IT Branch candidates who has done some project or internship in Linux/Unix and SQL Server.
- Should have basic knowledge of Web-servers and APIs.
- CVs of ECE candidate who has good knowledge in the Embedded system in Linux/ Unix with basic SQL can be shortlisted.
- Good communication skills and willing to work in rotational shifts.
- Good analytical and reasoning skills.
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