IQVIA Recruitment 2022 | Freshers | Product Support Trainee | BE/ B.Tech/ B.Sc – CSE/ IT | 2019 – 2021 Batch | Bangalore
Company: IQVIA
IQVIA Recruitment 2022: IQVIA, formerly Quintiles IMS Holdings, Inc., is an American multinational company serving the combined industries of health information technologies and clinical research. It is a provider of biopharmaceutical development and commercial outsourcing services, focused primarily on Phase I-IV clinical trials and associated laboratory and analytical services, including consulting services.
They have a network of more than 50,000 employees in approximately 100 countries. As of 2017, IQVIA was reported to be one of the world’s largest contract research organizations. At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.
Website: www.iqvia.com
Position: Product Support Trainee
Experience: Freshers (0- 2 Years)
Job Locations: Bangalore
Salary: Best In Industry
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Qualification for IQVIA Recruitment 2022:
- Bachelor’s Degree or Bachelor’s degree in Computer Science or equivalent,
- Knowledge of software development processes and methodologies Req
- Knowledge of the clinical trial / pharmaceutical domain Pref
- Powerful work ethic with a focus on customer satisfaction Intermediate
- Intermediate customer facing and presentation skills
- Intermediate Process documentation skills
- Intermediate Technical troubleshooting and documentation skills
Job Description:
Entry-level professional individual contributor who works under close supervision.
Problems faced are routine.
Job Responsibilities:
- Responsible for acknowledging incidents and requests, analyzing the impact and taking appropriate actions for Tier 2.
- Coordinating with the other support groups/Tier 3 teams to gain domain knowledge or requirement clarifications etc.
- Responsible for day-to-day activities and other BAU work.
Knowledge, Skills and Requirements:
- Excellent communication skills (verbal, written, interpersonal).
- Excellent documentation, presentation, analytical and multitasking skills. Effective ticket handling skills
- Good Knowledge of Event, Incident, Change, Problem and Configuration Management.
- ITIL v3 Foundation certified (nice to have).
- Committed to Process Improvements and Operational Delivery by working with the Management.
- Inquisitiveness and strong desire to learn about the tools, technologies and procedures.
- Team oriented, adaptable, dependable, and strong work ethics.
- Ability to work in a fast-paced environment.
- Willing to work in different shifts and over weekends to support the 24/7 environment.
- Willing to work outside of the business hours based on operational requirements.