Paytm Recruitment 2022 | Application Support Engineer | BE/B.Tech/ ME/M.Tech | 2021/2022 Batch | Bangalore

A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analysing these and either responding to the end user with a solution or escalating it to the other IT teams

Job Title : Application Support Engineer

Job Location : Bangalore

Salary : Best in Industry

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Description :

A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analysing these and either responding to the end user with a solution or escalating it to the other IT teams
Participate in the maintenance of large-scale and heavily trafficked Node and JavaScript applications.
Debug and solve issues reported in production and perform the root cause analysis as level 1 support.
Escalate all issues requiring an engineering solution to the relevant team with all required details.
Document, analyse and report frequently reported issues for future feature development.
An engineering graduate or equivalent with 1-3 years of experience.
Experience with MySQL and PostgreSQL is must & experience with MongoDB is a huge plus.
Be comfortable with XML/JSON and tools like Postman needed to execute occasional tasks.
Stellar problem solving skills.
Writing scripts in Javascript or any other language is a huge plus.
An eye for detail and ability to recognise genuine engineering issues from user errors, and resolve or escalate them in a timely manner.
Hunger to learn new things and ability to grasp new concepts quickly.
Ability to work under immense pressure which is balanced by a sense of responsibility and ownership.