Description

• In a highly protected environment, the Technical Support Team is responsible for coordinating the fast response of global customer and partner service requests. To achieve high levels of client satisfaction with all transactions, the Technical Support Engineer – Security Applications collaborates closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances.
• The major responsibility of this position is to guarantee that every customer interaction is a pleasant and professional experience that meets the customer’s needs at all phases of the Qualys customer service life cycle. Building customer relationships and working as part of a team are critical success factors in this position.
• The role will provide assistance via phone, email, and WebEx for multiple distinct product modules that Qualys provides as a SaaS (Software as a Service) platform https://www.qualys.com/solutions/.
  We are searching for passionate, self-motivated technical individuals that have the willingness and capacity to solve complicated challenges by thinking outside the box.
• The Technical Support Engineer – Security Applications is the primary point of contact for technical issues and will collaborate with the Development and Quality Assurance teams to resolve them. This position is ideal for someone who thrives in a fast-paced, difficult atmosphere, appreciates delivering world-class support, and is technically motivated.