PowerSchool Group Off Campus Drive 2021 | Freshers | Associate Technical Support Engineer | BE/ B.Tech – CSE/ IT | 2018 – 2020 Batch | Bangalore
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Company: PowerSchool Group LLC
PowerSchool Group Off-Campus Drive 2021: PowerSchool is dedicated to creating a diverse and inclusive work environment. PowerSchool is an equal opportunity workplace with no discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, handicap, age, or any other legally protected status. PowerSchoolers are empowered to achieve the finest results for our customers because of our inclusive culture.
We celebrate not simply the diversity of our personnel, but also the variety of ways we work. Please email accommodations@powerschool.com if you have a handicap and require accommodations during the recruiting process.
Company Website: www.powerschool.com
Positions: Associate Technical Support Engineer
Experience: Freshers (0 – 2 years)
Job Location: Bangalore
Salary: Not disclosed
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Eligibility Criteria for PowerSchool Group Off Campus Drive 2021:
- 0-2 years of prior technical support experience
- Salesforce experience is desirable. Proficient in Microsoft Office suite
- CRM experience is desired.
- Strong time management and attention to detail
- Communication abilities that are both oral and written are essential.
- Customer service and conflict resolution abilities are essential.
- Ability to manage a large workload and various projects while dealing with frequent interruptions and changes in schedule
- A two-year associate’s degree or similar work experience is required.
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Job Description:
- Under the supervision of the supervisor and manager, this position offers technical assistance for our award-winning K-12 software systems.
- This job delivers world-class, solution-oriented technical support with a strong emphasis on customer care to ensure optimum customer satisfaction.
- In order to accurately evaluate, troubleshoot, diagnose, and address software or system related issues, this position demands the person to become familiar with all areas of the application software capabilities.
- This role will communicate with consumers over the phone and through written communication on the internet.
Job Responsibilities :
- The following are essential roles and duties. Individuals with impairments may be able to perform important duties with reasonable accommodations.
- Answers, analyses, and prioritises incoming phone, email, and chat-based requests for assistance from users having hardware, software, networking, and other computer-related issues.
- Recognizes issues, performs research, offers solutions, and follows up with consumers as necessary, escalating more difficult situations to the appropriate team.
- Maintains history records and related problem documents by logging and tracking calls using an issue management database.
- Prepares regular statistics reports, such as incident reports from the support desk.
- Consults programmers to explain software issues or suggest programme changes.
- May review software and hardware for ease of use and to see if the product will assist the user in their task.
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